Letter of Approval

Dear Brands Outlet,

1. I have recently visited your branch in Ikano with a friend of mine & happened to chance upon a pair of shoes on display that I liked for Rm22.50. The following was a series of events that occurred:-

i. I walked up to the people working in the shoe department [a guy and a lady] and asked if that particular pair was the last pair. The lady answered "yes" and proceeded to put the shoes for me at the counter without a box. I figured, never mind, maybe the counter will help put them in later.

ii. When I went to pay, the cashier was all sour faced as if I had run over her cat the day before. I pushed it aside and gave her my friendliest smile and my cash as well. The bag boy upon handling my shoes dumped them into a plastic bag and handed it to me. I was already dumb-founded by this point but shrugged it off.

iii. I went back to my friend who was still lingering at the shoe and accessories section and lo-behold, I saw the lady & the guy bent over a shoe box, removing a brand new pair of the same shoes I bought. She then proceeded to put that pair on display. By this time I was flabbergasted.

iv. I then told my friend what had happened and proceeded to leave but asked her to check the size of the shoes before we left. That lady, the same one who told me that I had just bought the last pair, had just put on display a newer version of the same shoe I bought in my size. Where's the justice in that? Immediately, I left the store swearing.

2. Please understand. I had already set my mind in buying those shoes. The least the sales people could've done was either to put my shoes in a box and wait until I left to put new ones on display or get me a new pair. That's not too much to ask, right? It's not as if I wanted to bring it up to her and go, "Hey auntie. This one ah, still got or not? Got ah? *tries shoes and gives it back* I don't want la. Not nice." Is it that hard to just pull out a box of a new pair that has not been tried on by hundreds of people and put it on the counter? What are they paying you to stand there and count shoes for? As you can tell, I'm fairly pissed and has been for the last 6 hours.

3. Let's just say, I am definitely NOT going back to Brands Outlet anytime soon.

Thank you for your service,
j0.